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Coates Motorcycles

Customer Service

Shipping & Delivery
All orders received are processed between the hours of 9.30am - 4pm each day. Orders are safely packaged and dispatched via many of our courier services: ParcelForce, Target & Fastway Couriers.
Orders for items in stock which are placed before 2pm will dispatch same day. Depending on your location will effect delivery times ranging from 24hrs to 48hr delivery.
Privacy & Security
Ernie Coates Motorcycles is committed to respecting your privacy. In general, you can visit without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyze this data for trends and statistics to help us provide you with a better service.

To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you will be used for Ernie Coates Motorcycles purposes only. However, Ernie Coates Motorcycles may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).

Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law.
There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.
You can help Ernie Coates Motorcycles update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Ernie Coates Motorcycles of any changes to your address, title, phone number or e-mail address.

Returns & Replacements
Ernie Coates Motorcycles conforms to the Distance Selling Regulations, which are designed to protect you the customer when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for exchange if they don’t fit or the items are damaged or faulty upon receipt.

We do expect that our customers are happy with the sizes, colours and specifications ordered and if exchanges are required we expect customers to make full contribution to the shipping costs associated with the exchange of products and the cost of any additions required to make good the product originally ordered.

Ernie Coates Motorcycles reserves the right to apply a 20% restocking charge to all goods returned and 10% on all orders cancelled without notification at least 7 working days from receipt of the original order. This is also applicable if partial orders have been received by us. We reserve the right to hold goods until complete orders are in a position to be shipped. If customers wish to take delivery of part orders then we reserve the right to charge for delivery accordingly in order to fulfill the order in its entirity.

(Restocking is a charge charged to us by our suppliers and in turn it is expected to be honoured by the customer should they return goods at any time after delivery.)

Pricing Prices include VAT (Value Added Tax)* at the standard UK rate of 20%. While we do our best to ensure prices are up to date and correct errors can occur and in this case you will be contacted before your order is shipped where the you will be either refunded accordingly or asked to make additional payment should it be required.

*In the UK helmets are already VAT free, so price is not affected by delivery destination.

All prices are as per our suppliers recommended listings. These prices do fluxuate and we reserve the right to adjust these accordingly. We also reserve the right to refuse orders based on unnotified price changes from said suppliers.
Payment, Pricing & Promotions
Ernie Coates Motorcycles, Clothing & Accessories accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the cardholder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. Our system is automated in respect of payments. However the processing of payments does take 10 working days to enter our account. We speculate on all our orders and pay suppliers for them ourselves whenever required. We do endeavour to get all products out as soon as we can.

For offline orders Ernie Coates Motorcycles accepts (£) Sterling Postal Orders, (£) Sterling Bank Drafts and (£) Sterling Bank Transfers. We recommend that you do not send cash through the post. Due to varying Exchange Rates all payments made to must be in UK Pounds (£) Sterling.

Viewing Orders allows you to add to a wish list or add to basket. These features allow you to add your favorite items to a list that can easily be recalled when users log back in. Simply select the items you wish to purchase and continue through the steps to complete the order.

If you have already placed an order(s) with ourselves and you wish to view them again in the future, simply log in using your account details and click on recent orders to display an easy to navigate list which you can easily print off for your own reference.
Updating Account Information
Should any of your account information need updated, simply log into your account and update the relevant sections. If for some reason you forget your password simply click on 'forgot my password' and enter your email address. A confirmation and reminder password will be emailed to you to allow account access again.